Terms of Use Agreement

WorkOnward may provide job posting, job search, applications, candidate sourcing, Candidate Hub, matching, messaging, scheduling, analytics, Credits, and related services. Features may differ by account, location, plan, or availability and may change over time.

You must provide accurate information, protect your credentials, use only accounts you are authorized to use, and promptly notify WorkOnward of suspected unauthorized access. You may not share login credentials or use another person’s account. WorkOnward may require identity, business, or recruiting-purpose verification before allowing access to Candidate Data.

The general Service is not directed to children under 13. A person must be at least 18 years old to authorize a searchable Marketplace Profile or to buy or use Credits to access Candidate Data, unless WorkOnward expressly permits another lawful arrangement.

Candidate Data uploaded by a Customer, received for a particular employer or job, or obtained through a Customer-authorized integration is processed for that Customer’s recruiting workflow and remains private to that Customer unless a separate lawful instruction or candidate authorization permits another disclosure. WorkOnward does not treat an application, a resume sent to a recruiter, or a record stored in Candidate Hub as permission to sell, publish, or make that person searchable to unrelated Customers.

For Customer-controlled Candidate Hub and applicant data, the Customer is responsible for providing required notices, establishing a lawful basis, honoring Candidate rights, setting an appropriate retention period, and ensuring its users and clients process the data lawfully. WorkOnward acts as a service provider or processor to the extent required by applicable law and the applicable customer agreement.

Recruiters and Staffing Agencies may disclose Candidate Data to an identified client only for a bona fide role and only when the Candidate, applicable law, and the data source permit that disclosure. Candidate Hub data may not be pooled across unrelated Customers, offered as a general resume database, or used to build a data product without the necessary rights and WorkOnward’s written approval.

A Candidate may be offered a separate choice to make specified profile fields searchable or available to verified Employers or Recruiters. The authorization must identify the information to be disclosed, the intended recipients and recruiting purpose, whether Credits may be charged for access, and how the Candidate may withdraw. WorkOnward may mask contact details or a resume until an authorized Customer uses Credits or completes another permitted access step.

A job application, resume submission, recruiter relationship, Candidate Hub record, email invitation, general account registration, or acceptance of these Terms does not by itself authorize a Marketplace Profile. WorkOnward may not designate Third-Party Source data as Marketplace Data merely because it was lawfully obtained for a different recruiting purpose.

A Candidate may withdraw Marketplace authorization by using available account controls or contacting [email protected]. Withdrawal stops future Marketplace availability after WorkOnward processes the request. It may not retrieve copies already lawfully provided to a recipient, but recipients remain responsible for applicable use, retention, deletion, and nondisclosure duties.

You may import, upload, transmit, or use Third-Party Source data only if you have the legal and contractual right to do so. You must comply with the source’s terms, licenses, privacy notices, candidate permissions, purpose limitations, deletion requirements, and technical restrictions. WorkOnward does not enlarge any right granted by a Third-Party Source.

Unless the source gives written permission or the Candidate later provides a valid, separate authorization directly to WorkOnward, data obtained from a job application, employer-specific feed, job board, resume library, recruiting seat, or similar source may be used only for the Customer, role, and recruiting purpose for which it was obtained. It may not be resold, rented, republished, combined into a general marketplace, used to solicit consent in violation of the source agreement, or made available to unrelated parties.

Automated scraping, browser automation, extraction, bulk downloading, circumvention of access controls, or copying data from any third-party job board, professional networking service, resume database, recruiting platform, data provider, applicant feed, integration, or similar source is prohibited unless the applicable provider and law expressly authorize the specific method and use. WorkOnward may quarantine, restrict, delete, or require evidence of rights for imported data.

References to categories of Third-Party Sources are descriptive and do not imply sponsorship, endorsement, partnership, or a current contractual relationship with any particular provider. Source-specific terms, notices, or restrictions may be presented when an integration, import, or feature is enabled and will control to the extent applicable.

Employers and Recruiters may use Candidate Data only for bona fide employment recruiting, evaluating a Candidate for a relevant opportunity, communicating about that opportunity, and related hiring administration. Outreach must be relevant, appropriately identified, and compliant with email, telephone, text messaging, employment, anti-discrimination, and privacy laws.

You may not sell, rent, license, post, publish, redistribute, or create a competing database from Candidate Data; use it for consumer marketing, lead generation, debt collection, surveillance, identity resolution unrelated to recruiting, or artificial-intelligence model training; scrape or bulk export it; share it through a common login; contact a Candidate about unrelated products; or keep it longer than reasonably necessary.

You may not use the Service or Candidate Data for credit, insurance, housing, tenant, immigration enforcement, or eligibility decisions, or as an employment background or consumer report subject to the Fair Credit Reporting Act, unless WorkOnward expressly offers a compliant product for that purpose in a separate written agreement. You must use human review and may not rely on WorkOnward data or matching as the sole basis for an adverse employment decision.

You must maintain reasonable administrative, technical, and physical safeguards, limit access to personnel with a recruiting need, respond to Candidate requests, and delete or return data when the purpose ends, consent is withdrawn, the source requires it, or law or contract requires it.

Candidates must provide information they are authorized to provide and keep it reasonably accurate. Do not include Social Security numbers, bank or payment information, account passwords, medical records, government identity documents, or other highly sensitive information in a resume or profile unless WorkOnward specifically requests it through a secure, lawful process.

Candidates decide whether to apply, respond, interview, share additional information, or accept employment. A Marketplace authorization, application, or communication does not guarantee contact, an interview, employment, compensation, sponsorship, or any other outcome.

Credits may be used only for features identified at the time of purchase or use. A Credit purchase or candidate unlock grants a limited, non-exclusive, non-transferable, revocable right to use the disclosed information for the permitted recruiting purpose. It does not sell or transfer ownership of a resume, contact detail, profile, or other Candidate Data and does not override a Candidate’s rights, source restrictions, or applicable law.

Prices, expiration, usage rules, and any plan-specific refund terms are shown at purchase or in an applicable order form. Except as required by law or expressly stated in a written refund policy, completed Credit purchases are final. WorkOnward may use a payment processor and may retain payment tokens or transaction records; WorkOnward does not require users to provide full payment-card details directly to another user.

WorkOnward may reverse an unlock, withhold or revoke Credits, suspend purchasing, or deny access if there is fraud, chargeback abuse, prohibited data use, a security concern, source restriction, Candidate withdrawal, or other violation. Access to information may end even if a Credit was previously used when required to protect a person or comply with law or contract.

When you submit a visa-job inquiry, WorkOnward—not the employer—receives your inquiry first. WorkOnward may review your resume and submitted information, contact you to confirm interest and qualifications, and coordinate an introduction. If the employer is interested, it may contact you directly about interviews or next steps.

By affirmatively accepting the resume-sharing authorization in the inquiry form, you authorize WorkOnward to process your resume and submitted information and disclose them to the employer associated with the selected job for recruiting and hiring. An inquiry resume is not added to a public or Marketplace Profile unless you make a separate choice to do so.

You must provide accurate information about location, relocation preference, and work authorization. WorkOnward does not provide legal or immigration advice and does not guarantee employer interest, an interview, employment, visa sponsorship, visa approval, or any immigration outcome.

Providing a phone number does not by itself enroll you in recurring text messages. SMS, MMS, or RCS participation requires a separate affirmative opt-in, is voluntary, and is not a condition of submitting a visa-job inquiry or using WorkOnward.

WorkOnward may send transactional or service communications reasonably needed to operate your account, respond to requests, confirm activity, address security, or administer a job inquiry. Where required, marketing emails or recruiting campaigns will include an unsubscribe method. Unsubscribing from marketing does not stop necessary transactional messages.

Customers are responsible for their own outreach sent through or using information from the Service. They must accurately identify themselves, use truthful subject lines and content, provide legally required disclosures and opt-outs, and honor suppression or do-not-contact requests. WorkOnward may restrict campaigns that create complaints, misuse Candidate Data, or violate law or source terms.

As between you and WorkOnward, you retain ownership of content you submit. You grant WorkOnward a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, display, transmit, and otherwise process that content only as reasonably necessary to provide, secure, improve, and administer the Service, follow your settings and instructions, and comply with law. This license ends when the content is deleted except for lawful backups, records, and content already shared at your direction.

You represent that you have the rights and permissions necessary for content you submit and that it does not violate law, contract, privacy, confidentiality, or intellectual-property rights. WorkOnward and its licensors own the Service, software, branding, designs, and documentation. No right is granted except as expressly stated.

Our Privacy Policy is incorporated into these Terms and explains the categories and sources of information, purposes, disclosures, retention, role distinctions, and privacy choices. Where applicable, Candidates may request access, correction, deletion, or a copy of information, withdraw consent, or opt out of legally defined sale, sharing, or targeted advertising by contacting [email protected] with the subject “Privacy Request.”

Accepting these Terms, creating an account, or using the Service does not waive a non-waivable privacy right and does not by itself constitute consent to a legally defined sale or sharing where applicable law requires a separate opt-in, opt-out, notice, or authorization. Marketplace publication and paid access remain subject to the Candidate controls, notices, and permissions described in these Terms and the Privacy Policy.

When WorkOnward confirms an applicable opt-out, withdrawal, deletion, or access restriction, Customers must honor the resulting restriction and may not circumvent it by re-uploading, reacquiring, matching, or requesting the same data through another account or source. Data received before a restriction remains subject to applicable law, the original authorization, source restrictions, and the Customer’s deletion or suppression obligations.

WorkOnward may verify identity and authority before completing a request and may retain information when required for security, legal compliance, disputes, contractual restrictions, or another lawful exception. A Customer may be responsible for a request involving its private Candidate Hub or applicant data, and WorkOnward may direct or transmit the request to that Customer.

Unless expressly identified otherwise, WorkOnward is not the employer, recruiter of record, employment agency, joint employer, or representative of a Customer or Candidate. Customers make their own recruiting and employment decisions and are responsible for job accuracy, interviews, offers, screening, pay, classification, workplace conduct, immigration compliance, and all other employment obligations.

Search, matching, ranking, parsing, enrichment, and recommendations may be incomplete, outdated, inferred, or inaccurate. WorkOnward does not guarantee identity, qualifications, contactability, suitability, job availability, or results. Users must independently verify information and apply human judgment. WorkOnward does not make final employment decisions.

The Service is not designed or offered as a consumer report or employment background-check service. Do not use it as a substitute for legally required disclosures, authorization, pre-adverse or adverse-action procedures, or other Fair Credit Reporting Act or state-law obligations.

The Service may link to or interoperate with job boards, professional networking services, resume databases, recruiting platforms, data providers, calendars, payment processors, messaging providers, analytics tools, identity services, or other third parties. Their services are governed by their own terms and privacy practices. A reference to a category of service does not identify or imply a relationship with any particular provider. WorkOnward is not responsible for third-party availability, content, independent actions, or a user’s violation of third-party terms.

WorkOnward may investigate, preserve evidence, remove content, restrict data access, suspend or terminate accounts, notify an affected source or Customer, and cooperate with lawful requests when reasonably necessary to address fraud, security, privacy, candidate complaints, source restrictions, nonpayment, or suspected violations. WorkOnward may take emergency action without advance notice and will provide notice when reasonably practicable and lawful.

On termination, your right to use the Service ends. Provisions that by their nature should survive—including payment obligations, permitted retention, confidentiality, intellectual property, disclaimers, liability limits, indemnity, and dispute terms—will survive.

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of merchantability, fitness for a particular purpose, noninfringement, accuracy, uninterrupted availability, or recruiting results. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

To the maximum extent permitted by law, WorkOnward and its affiliates, officers, directors, employees, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost opportunity, loss of data, or harm caused by another user or third party. WorkOnward’s aggregate liability arising from the Service will not exceed the greater of the amount you paid WorkOnward for the affected Service during the 12 months before the claim or $100. These limits do not apply where prohibited by law or to liability that cannot lawfully be limited.

To the extent permitted by law, you will defend, indemnify, and hold harmless WorkOnward and its affiliates, officers, directors, employees, and providers from third-party claims, losses, penalties, and reasonable legal fees arising from your content, recruiting or employment practices, Candidate Data collection or use, violation of source terms, breach of these Terms, or violation of another person’s rights. WorkOnward may control the defense and you may not settle a claim that imposes obligations on WorkOnward without written consent.

WorkOnward may update these Terms to reflect changes in the Service, law, or risk. We will post the revised Terms and update the date above and, for material changes, provide additional notice when reasonably required. Changes apply prospectively from their effective date. Continued use after the effective date constitutes acceptance only to the extent permitted by law; WorkOnward may request renewed affirmative acceptance.

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules, except where applicable law provides a non-waivable right. Courts with lawful jurisdiction in New Jersey will have venue unless another forum is required by law or a separate written agreement applies. If part of these Terms is unenforceable, the remaining provisions remain effective.

Questions, legal notices, and privacy requests may be sent to [email protected]. Include enough information for WorkOnward to identify the account or matter without sending sensitive information by ordinary email.